ITM HOUSE — INNOVATIVE SOLUTIONS FOR TRAVEL AND TOURISM
ITM House has eight years of experience in innovative travel software development. The technologically limitless firm offers groundbreaking solutions for tour companies from Canada to Eastern Europe.
The team has developed a number of in-demand solutions below, based around industry-leading results.
Electronic Queue Management Systems
The queue management solutions work to refine customer service for clients handling one or more service locations. The team has addressed a number of key factors, such as:
- Individual workspace environments for all managers
- Functions in queue management
- Vital statistical reports, including average time in queue, order processing time, management order processing, and total quantity of customers.
- Questionnaires for customers regard
- Automated CRM updates
The queue management systems can expedite the work process through all chains of command, and enhance communication through various locations.
Customer Loyalty Systems
Customer loyal systems create brand loyalty and appreciation. It’s a revered system for customer motivation. Customers can receive bonuses specifically in-line with traveling, which helps promote multiple trigger actions, higher conversions, and compensations. These include:
- Invite-a-friend platforms through social media enegagement
- Shared purchases
- Referral suggestions
- Bonuses for new sign-ons who are referred from a user
- Purchases made by invited friends
- Integration of the Golden Customer Club- an arrangement of special deals and club-only promotions built with exclusivity in mind.
The above strategies will create loyalty and support, elevating personal engagement to a new level.
A customer relationship management system can meet unique expectations within travel providers. CRM’s are versatile and highly-customizable. They can address key concerns, such as:
- How customer information is covered and tracked
- Expanding to new areas. Tour aggregation services to continue building tour operation capacity and breadth of service
- How to communicate with visitors through customer communication tools like click-to-call and chat logging.
- The tracking of online orders
- The review of analytics in regards to web visits, social media shares, and customer request demands
The team at ITM House takes a top problem and delivers a fulfilling system to tackle it in intricate detail. The websites and mobile applications can fulfill needs in database arrangement, sales tracking, market share, and customer communication and engagement.