Guide to a Successful Food Delivery App Development

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Ordering goods and services online is not new. 

However, ordering food online has skyrocketed over the last 2 years with 40% of Americans ordering more meals online.

This has created an opportunity for savvy entrepreneurs to enter the market with innovative food delivery app development services that satisfy the demand for meals delivered to your door in the cheapest and most efficient way.

Why Design Food Delivery App?

The short answer is:

  1. You’ll make more money if you do than if you don’t.
  2. The market is expanding rapidly.
  3. Gaps exist in the market that are not being filled by the market leaders.
  4. Development costs are lower than before.

Morgan Stanley’s research found that many more consumers reported ordering food for delivery to their homes in the last six months of 2020 than at the same time in 2019. 

They further reported a 47% vs. 44% move towards home delivery over the identical period in the previous year.

Also, a massive 43% of consumers ordered food for delivery as a replacement for ordering meals at a restaurant. That is a significant increase from 38% of consumers who ordered from home in 2016.

The question you should be asking is “Can my business afford a 13% or more reduction in revenue?”. If not, then it’s not too late to investigate the various options available to you.

Why create your own food delivery app now when there appears to be so much competition already?

Well, year on year, interest in online food delivery is way up. 

So let’s first take a look at the most successful food delivery app companies.

Best Mobile Food Ordering App 

  1. Uber Eats
  2. DoorDash
  3. Grubhub
  4. Postmates
  5. Glovo

Each of these brands has a significant footprint and market share. You might think then that it’s difficult to compete and achieve food delivery website results like theirs.

But, the news is all good for the little guy trying to compete.

As recently reported by Bloomberg, “There’s nothing that DoorDash, Grubhub, and Uber Eats do that can’t be replicated locally and operated at a much lower cost”.  

If you are a restaurant or coffee shop, then contacting a food delivery app development company and developing your online delivery app is a rational move.

The ROI from creating your app can be very attractive when compared to the high costs associated with using existing delivery platforms such as UberEats, Deliveroo, or DoorDash.

A recent study suggested that as high as 83% of businesses surveyed experienced a large impact on their businesses from online ordering apps. 

In this article, we cover a few of the most important areas to successfully design and implement an online delivery solution for your business.

How to Create an App for Ordering Food

It is important when creating a food ordering app that you consider both the customer needs and the vendor requirements.

Development Cycle

The development cycle includes the following:

Front-endBack-end
Developing the User-InterfaceDatabase Development
Deciding on the User-Interface SequencesLogistics Control
Designing ButtonsData Management
Designing ScreensAuthentications & API Integrations
3rd Party Setups

If you thought that developing your app is expensive, then you’d be half right. You could be looking at costs of additional $25K if you are starting from scratch. 

Trying to create a food delivery app free is another option, but you’ll need to have the necessary skills and experience to pull it off successfully. 

Alternatively, the costs of developing your delivery application may not be prohibitively expensive if you make use of third-party APIs. 

Third-party API’s

Using Third-party APIs, or Application Programming Interfaces, cuts development costs considerably while at the same time speeding up development timelines.

Let’s look at some of them:

Geographic API’s

  • Google Places API accessed through Google Cloud Platform Account
  • Google Maps API with Routes and Places
  • Google Matrix, travel distance calculation $200 monthly credit

Social Media Integration API’s

  • Foursquare API – Social Networking tool for getting personalized recommendations on things to do and places to go

Communication API’s

  • Freshchat API – Livechat features
  • Onesignal API – Push notifications feature, free for up to 30000 subscribers, then $99 per month

Navigation API’s

  • Waze Navigation API – For turn-by-turn direction notifications for real-time conditions, a free alternative for Google Places and Matrix API’s
  • TomTom NavApp & MapLibrary API’s – Much higher quality custom mapping than available through Google Maps, MapBox or Uber Eats API’s
  • MapBox API – custom maps, open source software, but the platform charges fees after 25000 monthly active users

Full-Service Option API’s

  • Uber Eats API – Linked directly with the Point-Of-Sale system and comes with an existing courier network, but includes 14-40% revenue share on each order
  • GrubHub API – access to vendors with 115000 restaurants, minimal access to update vendor info, rev-share is 10-30% but no driver logistics, which means additional costs to hire or recruit drivers

Crucial Delivery App Requirements

Your delivery app should include some or all of the following features and services:

Customers

User Sign Up 
Create an account, using email or 3rd-party apps such as Google and Facebook
Vendor Selection
An intuitive way to choose restaurants, coffee shops & cafes
Menu
An efficient order process that allows easy selection of menu options
Payment Gateway  
Simple payment process combined with Promotional codes and offer of alternative payment options forCredit Cards, Paypal, COD, Apple/Google Pay, QR codes
Order Status
Delivery status and driver location tracking
Reorder List
An option for saving restaurants and coffee shops’ favorite food items for future reference
Chat
Ability to contact the restaurant/driver regarding updates, changes, or concerns
Profile
Ability to update user details

Vendors (Restaurant/Coffee Shop)

Signup Page
For capturing vendor name, location, business hours, contact information
CMS
Ability to easily publish menus, add photos, make changes, add specials, manage customers, manage drivers
Promotions Tracking
Ability to add & delete promotional codes together with reporting on usage
Order Tracking
Reporting on incoming orders. Ability to provide customer updates regarding their order status such as canceled, completed, for delivery, and delivered
Driver Tracking
Ability to find the nearest courier and then track their location from pickup to delivery
Chat
A cross interface communication system allowing vendors to speak to customers and drivers
Take-Away Options
Ability to place an order, pay for it and then select a convenient delivery time
Reports
The ability to access reports on all the key metrics of the business

Drivers

Signup Page
Registration of drivers together with their vehicle details
Order Management
Real-time bookings with details of orders including pick-up and delivery location, order size, and customer contact info
Chat
Communication interface enabling chat with the restaurant for updates and queries
Account History
Ability to access a list of deliveries
Reports
Ability to see earnings and other relevant metrics

Final Thoughts

Technology and developments in the online world are rapidly filling gaps in the market, which cannot be ignored if vendors wish to remain competitive.

To meet customer needs and demands, you need to work with an experienced software product development company that understands and appreciates the needs of restaurants, customers, and drivers.

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