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Customer

A chain of Japanese restaurants operating out of Minsk, Belarus.

Challenge

The customer sought to improve communication between the waiting staff and the customers. They hoped to accomplish this through a manageable system that could optimize the processes between the restaurant personnel from the back to the front.

Solution

The solution was managed across five different modules. These are:

Integrated e-Menus

Wait staff would have an interactive menu available on their iPad, which they could provide to customers. The menu would cover the basic menu items, but it would go even further by displaying a complete dish profile. This would include a description of the dish, its history in the restaurant, ingredients, and photographs.

The e-menu could be updated often, through WiFi, to accommodate new menu items, special dishes, price changes, and other details.

Online Ordering

A website was created to encourage online orders. Visitors would find menu details, as well as available services. Customers could preorder their dinner prior to showing up, giving the team some time to prepare the meals as requested.

Back Office Compatibility

The back office system delivered a fully-functional interface for managing all these components. This included:

  • an ingredient database management protocol
  • dish management and dish charts
  • photograph adjustments
  • web content portal
  • news updates
  • access to the POS system module
  • access to product tracking
  • management and accounting.

The system could accommodate any of the above areas.

The system fundamentally relied on the interaction between the e-menu and the backend system. The interaction was more than an interactive display for customers. The client was able to set product availability limits. When these limits were reached for any particular dish, it would be removed from the e-menu.

The POS module will then add the item back in once inventory is resupplied. This required full-functionality with the backend CMS.

Kitchen

The kitchen is not left  out of the circle. A big screen would display orders to the kitchen. The system was enabled for smart processing. In short, if the system detected multiple orders of the same in a row, it could request specific ingredients which are grouped together. These dishes require the same ingredients, which would expedite item gathering. The crew can subsequently prepare like dishes simultaneously.

Development IE-menu: Platform – Apple iPad; Operating system – iOS; Programming Language – Objective C. Web site & Back Office: Platform – PC; Operating system – Mac, Linux and Windows; Programming Language – PHP. POS & Kitchen Module: Platform – PC; Operating system – Mac, Linux and Windows; Programming Language – PHP / C++.

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